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SHIPPING POLICY
In stock orders will be processed the next business day (Monday through Friday, excluding holidays), pending credit card authorization and verification. The method of shipping will be via UPS.
RETURN POLICY
If for any reason you are not fully satisfied with your purchase, we accept returns of unused, undamaged merchandise for a full refund within 7 days, provided the merchandise is accompanied by the original receipt and all original tags remain affixed to the merchandise. All special orders, one-of-a-kind pieces and custom orders are Final Sale. All returns require prior authorization. Please email cphelanjewelry@mac.com or call (212) 447-4815 to obtain a Return Authorization Number. Once you receive a Return Authorization Number, you may send the return merchandise with the original receipt to:
Christopher Phelan Jewelry, 10 E. 29th Street, Suite 46C, New York, NY 10016
Shipping charges are non-refundable. Christopher Phelan Jewelry cannot be responsible for return merchandise prior to its receipt. It is suggested for your protection that all merchandise be insured and the item be returned in the same packing material as it was received. Refunds will generally appear on you credit card statement in one to two billing cycles.
CANCELLATION OF ORDERS
You may cancel or modify an order as long as the order has not been processed or shipped by emailing cphelanjewelry@mac.com or calling (212) 447-4815.
REPAIRS
We will repair damaged merchandise. If you have a repair, please call or email us to obtain a Return Authorization Number. It is suggested, for your protection, that all merchandise be sent via insured delivery service and packaged securely. Please include a note describing the repair needed and your contact information. Upon receipt, we will contact you with an estimate of cost, if any, and the turn-around time required for completing the repair.
CUSTOMER SERVICE
Customer Service is available to assist you Monday – Friday, 9:00 a.m. – 6:00 p.m. EST. If you have any questions, please email cphelanjewelry@mac.com or call (212) 447-4815.
FAQ
How do I properly care for my purchase? When storing your jewelry, keep it away from heat and direct sunlight. The jewelry should not be worn while swimming, since chlorine will damage gemstones and metals.
Will my silver jewelry tarnish? Tarnishing is a natural process. The natural oils in your skin, as well as, various elements from the air are contributing factors.
Where is your jewelry manufactured? Christopher Phelan Jewelry is created, handcrafted and produced in New York City.
How will my jewelry be packaged? All Christopher Phelan silver jewelry is shipped in a decorative jewelry box; the fine jewelry is shipped in a lacquered, wooden jewelry box. Your complete order will then be securely packed in a shipping box and processed.
Our contact information:
By email: cphelanjewelry@mac.com
By phone: (212) 447-4815, Monday – Friday, 9:00 a.m. – 6:00 p.m. EST
By standard mail: Christopher Phelan Jewelry, 10 E. 29th Street, Suite 46C, New York, NY 10016
SHIPPING POLICY
In stock orders will be processed the next business day (Monday through Friday, excluding holidays), pending credit card authorization and verification. The method of shipping will be via UPS.
RETURN POLICY
If for any reason you are not fully satisfied with your purchase, we accept returns of unused, undamaged merchandise for a full refund within 7 days, provided the merchandise is accompanied by the original receipt and all original tags remain affixed to the merchandise. All special orders, one-of-a-kind pieces and custom orders are Final Sale. All returns require prior authorization. Please email cphelanjewelry@mac.com or call (212) 447-4815 to obtain a Return Authorization Number. Once you receive a Return Authorization Number, you may send the return merchandise with the original receipt to:
Christopher Phelan Jewelry, 10 E. 29th Street, Suite 46C, New York, NY 10016
Shipping charges are non-refundable. Christopher Phelan Jewelry cannot be responsible for return merchandise prior to its receipt. It is suggested for your protection that all merchandise be insured and the item be returned in the same packing material as it was received. Refunds will generally appear on you credit card statement in one to two billing cycles.
CANCELLATION OF ORDERS
You may cancel or modify an order as long as the order has not been processed or shipped by emailing cphelanjewelry@mac.com or calling (212) 447-4815.
REPAIRS
We will repair damaged merchandise. If you have a repair, please call or email us to obtain a Return Authorization Number. It is suggested, for your protection, that all merchandise be sent via insured delivery service and packaged securely. Please include a note describing the repair needed and your contact information. Upon receipt, we will contact you with an estimate of cost, if any, and the turn-around time required for completing the repair.
CUSTOMER SERVICE
Customer Service is available to assist you Monday – Friday, 9:00 a.m. – 6:00 p.m. EST. If you have any questions, please email cphelanjewelry@mac.com or call (212) 447-4815.
FAQ
How do I properly care for my purchase? When storing your jewelry, keep it away from heat and direct sunlight. The jewelry should not be worn while swimming, since chlorine will damage gemstones and metals.
Will my silver jewelry tarnish? Tarnishing is a natural process. The natural oils in your skin, as well as, various elements from the air are contributing factors.
Where is your jewelry manufactured? Christopher Phelan Jewelry is created, handcrafted and produced in New York City.
How will my jewelry be packaged? All Christopher Phelan silver jewelry is shipped in a decorative jewelry box; the fine jewelry is shipped in a lacquered, wooden jewelry box. Your complete order will then be securely packed in a shipping box and processed.
Our contact information:
By email: cphelanjewelry@mac.com
By phone: (212) 447-4815, Monday – Friday, 9:00 a.m. – 6:00 p.m. EST
By standard mail: Christopher Phelan Jewelry, 10 E. 29th Street, Suite 46C, New York, NY 10016
Copyright 2000 CHRISTOPHER PHELAN FINE JEWELRY All Rights Reserved.